Legal

Cancellation and Refund

How to cancel a plan, what happens to your credits, and how refunds work.

Last updated October 10, 2026

Scope

These terms apply to the Pro and Max plans and the additional export packages for X3JS. Orders are processed by our reseller Paddle.com, the Merchant of Record, which also carries out refunds. Nothing here limits any right you have under consumer law.

1. Renewal and Cancelling

Monthly plans renew automatically every month and are charged by Paddle to the payment method you used, until you cancel.
You can cancel at any time from your account, through paddle.net, or by writing to contact@miramtech.com. Nothing more is charged after that.
6- and 12-month packages are paid upfront and end at the end of their period; they do not renew by themselves.
When you cancel, your plan stays active until the end of the period you have already paid for, with all its features.
After the plan ends, your account continues as a Free account. Your games, projects and files stay in your account and are not deleted; if they are above the Free plan's storage, you cannot add new content until you are within the Free limit again.

2. Refunds

You can ask for a full refund within 14 days of a payment (the first purchase or a monthly renewal), as long as no export credit from that purchase has been used.
Once an export credit from a purchase has been used, you have received the exported game files, so that purchase can no longer be refunded, unless the export failed because of a fault on our side.
Outside the 14 days you are still refunded if the plan or credits were never delivered, if you were charged twice or a wrong amount, or if we stop providing the service before your paid period ends (the unused part), and in any other case where the law requires it.
When a refund is made, the plan period or credits it covers are removed from your account.

3. Export Credits

Export credits never expire: they stay on your account even after a plan ends. They have no cash value and cannot be exchanged for money, except through a refund under section 2.

4. How to Ask for a Refund

Find your order at paddle.net and request the refund there, or write to contact@miramtech.com with your X3JS username and the order number from your Paddle receipt. Refunds go back to the payment method you used; your bank may take a few days to show them.